Refund and Cancellation Policy

Effective Date: October 8, 2025

At Garuda Deep Cleaning Services, customer satisfaction is our top priority. We aim to provide the best cleaning experience possible. However, if you need to cancel or request a refund, please review our policy below.

1. Service Booking and Payment

All bookings are confirmed only after payment has been received (either partial or full, as applicable).
Payments can be made through cash, UPI, bank transfer, or other approved payment methods.
Once a booking is confirmed, our team schedules the service and allocates cleaning staff accordingly.

2. Cancellation Policy

Cancellations made at least 24 hours before the scheduled service time are eligible for a full refund or a free reschedule.
Cancellations made within 24 hours of the scheduled service time may incur a cancellation fee of up to 50% of the total booking amount.
If our cleaning team arrives at the location and the client is unavailable or access is denied, the booking will be considered a last-minute cancellation and will not be eligible for a refund.

3. Refund Eligibility

Refunds are applicable only for services that have not yet been rendered.
Once a service has started or been completed, refunds cannot be issued unless there is a proven issue directly caused by our team.
In cases where the client is dissatisfied with the quality of service, we may offer a free re-cleaning session or a partial refund after inspection and verification.

4. Refund Process

Refund requests must be made by contacting our support team at support@garudadeepcleaning.com within 48 hours of the scheduled service.
Approved refunds will be processed within 7–10 business days through the original payment method.
In case of payment gateway delays or technical issues, additional time may be required, and we will notify the client accordingly.

5. Non-Refundable Situations

When incorrect booking details (address, time, or contact) are provided by the client.
When the client refuses service after team arrival.
For services delayed due to factors beyond our control (traffic, weather, or client unavailability).
For partial service dissatisfaction without allowing a re-cleaning opportunity.

6. Service Rescheduling

Clients may request to reschedule their booking at least 12 hours before the scheduled time at no additional charge.
Requests made within 12 hours may incur a nominal rescheduling fee.
Rescheduled services are subject to date and staff availability.

7. Quality Concerns

If you are not satisfied with our service, please report your concern within 24 hours of completion. We will assess the situation and, if verified, arrange a complimentary re-clean or offer a partial refund at our discretion.

8. Contact Us

If you have any questions or requests regarding cancellations or refunds, please contact us: