Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, such as:

• Full name
• Contact information (email address, phone number, postal address)
• Service address and details about your cleaning needs
• Billing and payment information
• Insurance or property details when necessary for certain services
• Communications between you and our team (email, phone, chat messages)

1.2 Non-Personal & Technical Information

We may collect non-identifying information automatically when you visit our website, such as:

• IP address
• Device and browser type
• Pages viewed and navigation paths
• Referral and exit pages
• Usage analytics and performance data

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving our cleaning services
• Scheduling appointments, sending reminders, and communicating about services
• Processing payments and billing
• Responding to inquiries, support requests, and feedback
• Sending service-related updates and promotional offers (with your consent where required)
• Analyzing usage to improve our website and services
• Complying with legal obligations and protecting our rights

3. Sharing & Disclosure

We will not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: Third-party companies who perform services on our behalf (payment processors, scheduling platforms, background check providers). They are authorized to use your information only as necessary to provide those services to us.
• Legal Requirements: When required by law, regulation, or legal process, or to respond to lawful requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, with notice and contractual protections.
• With Your Consent: When you have given us permission to share specific information.

4. Cookies & Tracking Technologies

We and our service partners use cookies and similar technologies (such as web beacons and local storage) to collect information about how you use our website. Cookies help us:

• Remember your preferences
• Analyze site traffic and performance
• Provide personalized content and advertising (where applicable and permitted)

You can usually control cookies through your browser settings. Disabling cookies may affect some features of our website.

5. Third-Party Links

Our website or communications may include links to third-party websites or services whose privacy practices differ from ours. We are not responsible for the content or privacy practices of those third parties. Please review their privacy policies before providing information.

6. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is completely secure—while we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as:

• Access and obtain a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal exceptions)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling requests.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a new effective date. We encourage you to review this page periodically for the latest information on our privacy practices.